Privacy Policy
Your privacy is important to us. This policy explains how Synoviq collects, uses, and protects your personal information in compliance with GDPR, CCPA, and other applicable data protection laws.
Last Updated: January 15, 2024
At Synoviq, Inc. ("Synoviq," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information.
Our Privacy Principles
We are committed to transparency, security, and respecting your privacy rights
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction.
Transparency
We clearly explain what information we collect, how we use it, and with whom we share it, ensuring you have full visibility into our practices.
Your Rights
You have the right to access, correct, delete, or restrict the use of your personal information in accordance with applicable laws.
Minimal Collection
We only collect the information necessary to provide our services and improve your experience, following the principle of data minimization.
Compliance
We comply with GDPR, CCPA, and other applicable data protection laws, ensuring your rights are protected regardless of your location.
Global Standards
We maintain consistent privacy standards across all jurisdictions, ensuring your data is protected regardless of where you are located.
Information We Collect
1. Information You Provide
We collect information that you voluntarily provide to us when you:
- Register for an account or use our services
- Contact us through our website, email, or phone
- Subscribe to our newsletter or marketing communications
- Request a quote or consultation
- Participate in surveys, contests, or promotions
- Apply for employment opportunities
This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.
2. Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- IP address and location data
- Browser type and version
- Device information (type, operating system)
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies (see our Cookie Policy)
3. Information from Third Parties
We may receive information about you from third-party sources, including:
- Business partners and service providers
- Social media platforms (when you connect your accounts)
- Public databases and directories
- Marketing and analytics service providers
How We Use Your Information
Service Delivery
To provide, maintain, and improve our services, process transactions, and fulfill your requests.
Communication
To respond to your inquiries, send you updates about our services, and provide customer support.
Marketing
To send you promotional materials, newsletters, and other marketing communications (with your consent where required).
Analytics and Improvement
To analyze usage patterns, improve our website and services, and develop new features.
Legal Compliance
To comply with legal obligations, enforce our terms of service, and protect our rights and the rights of others.
Security
To detect, prevent, and address fraud, security breaches, and other potentially harmful activities.
Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as hosting providers, payment processors, and analytics services. These providers are contractually obligated to protect your information.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal information under certain circumstances.
Right to Restrict Processing
Request limitation of how we process your information.
Right to Data Portability
Receive your information in a structured, machine-readable format.
Right to Object
Object to processing of your information for certain purposes.
Right to Withdraw Consent
Withdraw consent where processing is based on consent.
Right to Opt-Out (CCPA)
Opt-out of the sale of personal information (we do not sell your data).
To exercise your rights: Please contact us at [email protected] or use our contact form. We will respond to your request within 30 days (or as required by applicable law).
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption
Data encryption in transit and at rest using industry-standard protocols.
Access Controls
Strict access controls and authentication mechanisms to limit access to authorized personnel only.
Regular Audits
Regular security audits and vulnerability assessments to identify and address potential risks.
Compliance Certifications
SOC 2 Type II, ISO 27001:2013, and other industry certifications demonstrating our commitment to security.
Note: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer information internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by relevant data protection authorities
- Privacy Shield frameworks (where applicable)
- Other legally recognized transfer mechanisms
By using our services, you consent to the transfer of your information to countries outside your country of residence, including the United States, India, United Kingdom, and Australia, where our offices are located.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Retention Periods
- Account Information: Retained while your account is active and for a reasonable period thereafter
- Marketing Data: Retained until you opt-out or for up to 3 years of inactivity
- Legal Records: Retained as required by applicable laws and regulations
- Analytics Data: Retained in anonymized form for statistical purposes
Children's Privacy
Our services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to registered users (for significant changes)
- Displaying a prominent notice on our website
Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
Questions About Privacy?
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Officer
Synoviq, Inc.
131 Continental Dr Suite 305
Newark, DE 19713
Phone
+1-805-867-6788Have Privacy Concerns?
Our privacy team is here to help. Contact us if you have questions about your data or want to exercise your privacy rights.