Sentiment analysis
Real-time emotion detection and sentiment scoring to understand customer satisfaction levels.
Get startedSpeech AnalyticsIntelligence
Unlock powerful insights from customer conversations with advanced speech analytics, sentiment analysis, and call intelligence for data-driven decisions.
95% accuracy · Real-time analysis · 30+ languages
95%
Accuracy rate
Live
Real-time analysis
30+
Languages
CX
Coaching ready
Speech analytics features
Advanced AI-powered speech analytics for comprehensive call intelligence and customer insights.
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Compliance monitoring
Automated compliance tracking and regulatory adherence monitoring for quality assurance.
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Performance metrics
Comprehensive performance analytics and agent coaching insights for continuous improvement.
See our approachWhy Synoviq for speech analytics
Transcription, sentiment, and compliance signals — turned into coaching and decisions, not noise.
Call transcription
Accurate, real-time transcription with advanced speech recognition and searchable call archives.
Sentiment analysis
Emotion detection, satisfaction scoring, and churn signals from how customers actually speak.
Compliance monitoring
Automated compliance tracking and regulatory adherence monitoring for quality assurance.
Agent coaching
Performance analytics and coaching insights that improve every conversation over time.
From conversations to actionable insight
Transcripts, sentiment, and quality metrics — integrated into how you run the floor.
Capture
Call transcription
Accurate, real-time transcription of customer conversations with advanced speech recognition technology. Convert voice interactions into searchable, analyzable text data.
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Sentiment analysis
Deep emotional intelligence through sentiment analysis that identifies customer emotions, satisfaction levels, and potential churn risks. Make data-driven decisions based on customer feelings.
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Compliance monitoring
Automated compliance tracking and regulatory adherence monitoring for quality assurance across every recorded interaction.
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Performance metrics & coaching
Comprehensive performance analytics and agent coaching insights for continuous improvement — real-time analysis across 30+ languages.
Learn moreRelated services
Complete customer operations services
Explore our full range of BPO customer operations solutions
Customer Engagement
Comprehensive customer engagement solutions to build lasting relationships and drive loyalty.
- Multi-Channel Engagement
- Customer Journey Mapping
- Relationship Management
Customer Service
Professional customer service solutions to ensure exceptional customer experiences.
- 24/7 Customer Support
- Issue Resolution
- Customer Satisfaction Management
Inbound Call Center
Expert inbound call center services to handle customer inquiries and support requests.
- Call Handling & Routing
- Customer Inquiry Management
- Support Ticket Resolution
Outbound Call Center
Strategic outbound call center services for sales, marketing, and customer outreach.
- Sales & Lead Generation
- Customer Surveys & Feedback
- Appointment Setting
Technical Support
Specialized technical support services to resolve complex technical issues efficiently.
- Technical Issue Resolution
- Product Support
- Troubleshooting & Diagnostics
Live Chat
Real-time live chat support to provide instant assistance and improve customer satisfaction.
- 24/7 Live Chat Support
- Instant Response
- Multi-Language Support
Related services
Communication Channels Services
Multi-channel communication solutions that connect you with customers wherever they are
Social Media Support
Professional social media customer support to engage customers across all platforms.
- Multi-Platform Support
- Social Media Monitoring
- Response Management
Email Support
Efficient email support services to handle customer inquiries and support requests.
- Email Response Management
- Ticket System Integration
- Response Time Optimization
Voice Services
High-quality voice support services for phone-based customer interactions.
- Voice Call Handling
- Call Quality Management
- Voice Analytics
Speech Analytics
Advanced speech analytics to gain insights from customer voice interactions.
- Call Transcription
- Sentiment Analysis
- Performance Metrics
Omnichannel
Unified omnichannel support to provide seamless customer experiences across all touchpoints.
- Multi-Channel Integration
- Unified Customer View
- Consistent Experience
Multilingual
Multilingual support services to serve customers in their preferred languages.
- Multi-Language Support
- Cultural Adaptation
- Language-Specific Agents
Intelligence you can act on
Accuracy, speed, and language coverage — without drowning in dashboards.
95%
Accuracy
Live
Analysis
30+
Lang
QA
Ready
Recognized for how we ship
Depth, footprint, and governance — the proof points growth leaders ask for up front.
Global delivery footprint
Engineering, growth, and BPO squads across 50+ countries with one operating model.
View locationsPrograms shipped at scale
1,400+ initiatives from strategy through production — platforms, integrations, and campaigns.
See outcomesDepth you can staff against
175+ specialists: architects, engineers, data scientists, and growth leads under one roof.
Meet SynoviqGovernance built in
Security, quality, and compliance woven into delivery — not bolted on after launch.
Learn moreClient perspective
Speech analytics pays off when leaders coach from real phrases and trends — not from guesswork.
Synoviq Speech — Every call, measurable
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Outcomes, insights, and next steps for call intelligence.
Questions answered
Frequently asked questions
Straight answers for buyers evaluating Speech Analytics Intelligence. Emitted as FAQPage schema for rich-result eligibility and AI answer engines.
- How does Synoviq deliver Speech Analytics Intelligence differently from typical agencies?
- We embed accountable squads with measurable KPIs instead of retainer-billed activity. Speech Analytics Intelligence engagements run against a documented hypothesis, instrumentation plan, weekly review cadence, and EBITDA-facing reporting so leadership can reuse the artefacts after Synoviq hands off.
- Which deliverables are included in a Speech Analytics Intelligence engagement?
- Scope is signed on a statement of work, but Speech Analytics Intelligence programs typically deliver a baseline audit, prioritised backlog, execution squads, instrumentation, weekly dashboards, and a quarterly business review. Creative, copy, technical, and compliance artefacts stay in your systems of record.
- How are Speech Analytics Intelligence engagements priced?
- Pricing follows either effort-based (fixed squad, monthly fee, known ramp-down) or outcome-oriented (milestone-tied to conversion, ranking, or revenue delta) models. We calibrate the right mix to your procurement norms, risk appetite, and how mature your current instrumentation is.
- Can Synoviq run Speech Analytics Intelligence across multiple markets (AU, IN, UAE, UK, USA, IE, SG)?
- Yes. Speech Analytics Intelligence programs run with regional desk coordination across Australia, India, UAE, United Kingdom, United States, Ireland, and Singapore. Delivery teams follow-the-sun by default; legal, privacy, and compliance gates are routed to the market-appropriate counsel.
- What reporting cadence can we expect from a Speech Analytics Intelligence program?
- Weekly delivery stand-ups, monthly KPI reviews, and quarterly business reviews are the default. Every cadence ships a written summary plus a live dashboard so CFO/COO/CMO reviewers can self-serve without waiting for the next Synoviq touch-point.
- How does Synoviq handle privacy, security, and AI governance inside Speech Analytics Intelligence?
- SOC2-aligned delivery rituals, DPIA-ready AI usage, and pragmatic privacy reviews are part of every Speech Analytics Intelligence scope. Where GDPR, CCPA, UAE DPA, or PDPA apply we loop in your DPO/legal counsel before rollout — compliance is a delivery gate, not an afterthought.
Speech analytics
Transform conversations into insights?
Leverage advanced speech analytics to improve customer satisfaction, agent performance, and business outcomes.
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